<![CDATA[{"@context":"http://schema.org","@type":"JobPosting","validThrough":"2021-10-17T23:43:00.000Z","jobImmediateStart":true,"url":"https://www.snagajob.com/jobs/653482423","title":"Promotional Marketing Representative","description":"
Job Description
The Promotional Marketing Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.
Promotional Marketing Representative Duties and Responsibilities:
- Supports programs that drive team performance toward departmental and organizational goals.
- Assist customer service and sales team toward the achievement of operational goals.
- Hires and provides training for new and/or less experienced customer service and sales staff.
- Reviews and evaluates work to ensure quality and timeliness
- Investigates and researches escalated customer service inquiries.
- Ensures employee’s behaviors are focused on improved customer satisfaction to drive customer loyalty.
Promotional Marketing Representative Requirements:
- 1 to 3 years Marketing, Promotions, or Customer Service experience
- Ability to cross train and develop team members
- Excellent verbal and written communication
- Ability to multi task and to react well under pressure and treat others with respect
- Identifies and resolves problems in a timely manner
- Prioritizes and plans work activities
- Work efficiently and effectively, both independently and as a team
- Balances team and individual responsibilities and helps build a positive team spirit
- Adapts and able to deal with frequent changes in the work environment
- Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
]]>
“,”datePosted”:”2021-08-18T23:43:24.612+00:00″,”employmentType”:[“FULL_TIME”],”industry”:”Customer Service”,”directApply”:false,”qualifications”:”Self-motivated”,”skills”:”Sales, Managerial, Marketing, Communication”,”responsibilities”:”Writing, Conducts Training, Customer Service, Quality Assurance”,”salaryCurrency”:”USD”,”hiringOrganization”:{“@type”:”Organization”,”name”:”99 Exposure”},”jobLocation”:{“@type”:”Place”,”address”:{“@type”:”PostalAddress”,”addressLocality”:”Silver Grove”,”addressRegion”:”KY”,”streetAddress”:””,”postalCode”:”41085″,”addressCountry”:{“@type”:”Country”,”name”:”US”}},”name”:”99 Exposure”,”geo”:{“@type”:”GeoCoordinates”,”latitude”:39.0373,”longitude”:-84.395}},”relevantOccupation”:{“@type”:”Occupation”,”name”:”Customer Service Representatives”,”occupationalCategory”:{“@type”:”CategoryCode”,”inCodeSet”:{“@type”:”CategoryCodeSet”,”name”:”O*Net-SOC”,”dateModified”:”2020″,”url”:”https://www.onetonline.org/”},”codeValue”:”43-4051.00″,”name”:”Customer Service Representatives”,”url”:”https://www.onetonline.org/link/summary/43-4051.00″},”occupationLocation”:[{“@type”:”State”,”name”:”Kentucky”}]}}
The Promotional Marketing Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.
Promotional Marketing Representative Duties and Responsibilities:
- Supports programs that drive team performance toward departmental and organizational goals.
- Assist customer service and sales team toward the achievement of operational goals.
- Hires and provides training for new and/or less experienced customer service and sales staff.
- Reviews and evaluates work to ensure quality and timeliness
- Investigates and researches escalated customer service inquiries.
- Ensures employee’s behaviors are focused on improved customer satisfaction to drive customer loyalty.
Promotional Marketing Representative Requirements:
- 1 to 3 years Marketing, Promotions, or Customer Service experience
- Ability to cross train and develop team members
- Excellent verbal and written communication
- Ability to multi task and to react well under pressure and treat others with respect
- Identifies and resolves problems in a timely manner
- Prioritizes and plans work activities
- Work efficiently and effectively, both independently and as a team
- Balances team and individual responsibilities and helps build a positive team spirit
- Adapts and able to deal with frequent changes in the work environment
- Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
Similar jobs
6.2 miles • Full-time, Part-time
6.2 miles • Full-time, Part-time
4000 Alexandria Pike, Newport, KY 41076
2.7 miles • Full-time, Part-time
- Urgently Hiring
- Easy Apply
Promotional Marketing Representative
Posting ID: 653482423Posted: 2021-08-18Job Title: Promotional Marketing Representative